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Keeping Your Customer Details Safe

29 September, 2016

Keeping Your Customer Details Safe

With news of data hacks emerging more frequently than ever, it’s never been more important for businesses to keep their customer details safe and secure. If you run a data centre, or especially if you are involved in ecommerce, it’s essential to follow best practices and put effective security measures in place to prevent cyber hackers infiltrating your data.

Protecting your customers’ data should be a priority for businesses of all sizes. Customers trust companies to keep all of their personal details and payment details safe – and any security breach can be bad news for a business reputation. We’ve compiled some top tips for helping to keep your data safe.

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Set up an employee policy for handling data

When it comes to taking customer details and storing data, it’s important that everyone is on the same page. Businesses need a company policy for handling data, and they need to ensure that all employees understand the rules in order to protect customer privacy. It can also be worth educating staff on potential fraud risks, so they understand the seriousness of following the policy.

Comply with industry standards

It’s no longer enough for companies and organisations to control their own data protection. Merchants which accept credit cards – online or offline – should comply with industry regulations set by the PCI Security Standards Council. Compliance requirements are determined by the size of the business, and there is a self-assessment questionnaire which can help companies achieve compliance.

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Share your privacy policy

Every company needs a concise privacy policy, but it’s not enough just to have it – be open about it with your customers. Display it clearly on your website and in your physical store or office if you have one. This tells customers you will handle their data securely and won’t pass it on.

Network security and data encryption

When it comes to the technical stuff, it’s really important that companies do as much as they can to stop cyber-crime and data leaks. As standard, all computers should be installed with commercial anti-virus software which is regularly updated. IT professionals should also be able to implement further steps such as data encryption to prevent hackers from reaching and stealing customer details.

By taking as many precautions as possible, businesses can ensure data storage is watertight. Nevertheless, if a company does fall victim to a hack they should be honest with customers and learn from mistakes.

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